Guru Tech Support may, in its sole discretion and without any notice to you, change or modify any of the terms or conditions of this Agreement that will be effective upon posting on this website. Your continued use of this website after the changes to this Agreement are posted constitutes your acceptance of the amended terms and conditions.
We are one of the leading online technical support companies, which provide tech support on many issues like Microsoft Office, Windows Operating System, Device drivers, printers etc. We are having a dedicated team of certified experts who deal in any technical topic and try to resolve the issues as soon as possible. We're also here to help you diagnose and solve some of the hardware related performance issues you may be experiencing, including slowdowns, freezes and start-up problems. We provide tech support via chat or calling. If you are facing any kind of problem then no need to worry.
This website and the products and services offered by this website are only available to those who can form binding contracts under applicable law. You represent and warrant that “You” are eligible to form a binding contract on your own behalf and on behalf of any individual or entity for whom you are accessing this website. You must be over the age of eighteen (18) to access or use any of the tools, functions, and services offered to You by this website, to subscribe to any service, purchase any product or service, and view any text or graphics on this website.
Services may be purchased on a fee-for- service basis or on a subscription basis. In order to access services, you must submit a service order through the Guru Tech Support portal or by calling Guru Tech Support . The Guru Tech Support personnel will then confirm whether the requested service is related to the registered computer or otherwise covered by the Service Plan, and send an e-mail to the registered e-mail address with instructions for obtaining service.
The service performed or accessed on a fee-for-service basis will address a single issue or problem reported, on your personal computer. For services performed on a subscription basis, you will be entitled to the service of issues or problems that fall within the Scope of Services set forth below, for a specified period of time.
Guru Tech Support will act in all commercially reasonable ways to establish the nature of the problem(s) or issue(s) on a registered computer for a registered user and to locate, analyze and fix those errors, problems or issues, including the following:
1 :- Removal of viruses.
2 :- Computer and printer software solution.
Service Plans do not include services for any of the following:
Any type of hardware support, replacement problems or issues for which service was not requested during the time period of the Service Plan, problems or issues that may not be resolved due to physical damage to your computer or other peripherals, or configuration that is beyond our control, problems or issues with software, including the operating system and software added to the registered hardware products.
We also do not cover support services for problems resulting from:
1 :- External causes such as accident, abuse, misuse, or problems with electrical power;
2 :- Usage that is not in accordance with product instructions provided by the product manufacturer;
3 :- Usage of accessories, parts, or components that are not compatible with the product;
4 :- Non-Compliance with the Guru Tech Support technician instructions for resolving the problem;
5 :- Malfunction of hardware such as power supply, memory, processor, monitor or any other such hardware components;
6 :- Failure to follow the product instructions provided by the manufacturer or failure to perform preventive maintenance.
Guru Tech Support may, but has no obligation to, monitor and record the service session, including telephone calls and online sessions for purposes of improving customer service, internal training, and internal market research. You hereby grant permission to Guru Tech Support to monitor and record the services and to use or disclose any information related to you as necessary or appropriate to satisfy any law, regulation or other governmental requests; to provide the services to you or other users; to protect ourselves and/or other users; and to enhance the types of services we may provide to you in the future.
You also grant Guru Tech Support permission to combine your information with that of others in a way that does not identify you or any individual personally, for improving our services, for training, marketing, and promotional purposes, and for other business purposes.
In order to receive services to a registered computer, the registered computer must be connected to the Internet via a broadband or high-speed connection to receive services instantly, throughout the whole time the service is rendered. You must also have registered valid software of Microsoft Windows 2000 or XP, or any latest version, installed as your system’s operating software during all service periods. Your computer must be connected and operating while Guru Tech Support is conducting repair, diagnosis, or downloading software or otherwise installing repair-related materials. You must allow us to download and install recommended software on your PC during remote support session (including software that will require you to pay a licensing fee if ample freeware is not available),and you also will be responsible for all licensing fees and registrations for the same. You also agree that we may remove any software that is creating conflicts or is otherwise determined by us to be harmful or otherwise disruptive to the appropriate efficiency or working of your computer. We will endeavor to gain your prior approval before we install software or delete software, but you agree that we may install and/or delete software at our sole discretion without your prior approval if we deem it, in our exclusive discretion, in order to be necessary to perform the services uninterruptedly. You agree to hold us harmless from any loss/failure of any type relating to our installation and/or deletion of software on your computer.
If you have Microsoft Vista installed on your computer, you may be required to disable your User Account Control (UAC). If you do render inoperative UAC, you understand that your computer may be vulnerable to malware and other harmful programs and scripts during the short period when we are accessing your computer. You also agree to hold us harmless from any failure and/or losses of any sort arising from this susceptibility of your computer due to temporary disabling of your UAC or your failure to correctly and promptly re-establish your UAC protections. You agree to promptly reactivate your UAC as instructed by us when we expire our access to your computer.
Guru Tech Support shall not be responsible for any failure occurred due to unforeseen circumstances or due to causes beyond Guru Tech Support 's reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, a large scale outbreak of a new computer virus, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor or materials. You hereby release Guru Tech Support from any and all liabilities and agree that Guru Tech Support shall not be liable to you or any third party for any direct or indirect damages whatsoever, including any refund of Service Plan, resulting from such delays. Guru Tech Support or its suppliers may, at any time, without notice or liability, restrict the use of the services or limit its time of availability in order to perform maintenance activities.
All subscription-based service plans purchased on this website (“Service Plans”) are subject to termination or cancellation by Guru Tech Support , at any time without prior notice. In the event of such termination or cancellation, a refund for the time remaining on such Service Plans will be refunded to you, on a pro-rata basis, through cheque sent to you within 30 days of such modification, termination or cancellation. Guru Tech Support reserves the right to modify or enhance the procedures and/or features of its Service Plans to improve the quality of service, without prior notice to you.
Guru Tech Support reserves all rights to refuse, suspend or terminate service to any user for any reason we deem to do so, in our sole discretion, without any prior notice; for example, if we suspect that you are using a computer system in an improper or illegal manner. In the event of such refusal or termination, a refund for the time remaining on such Service Plans will be refunded to you, on a pro-rata basis, through cheque sent to you within 30 days of such modification, termination or cancellation.
“Software” means a computer program of any kind, whether owned by or licensed to Guru Tech Support or any third party, or delivered via download, CD, other media, or other delivery methods, including client and/or network security software. You thereby acknowledge that all Software available on or through this website, and all text, code, graphics, features and elements thereof are protected by copyright, against secret trade and unfair competition, and other laws. Copying, distribution, and use of any content displayed on this website, except pursuant to the license as set forth herein, is strictly prohibited.
Guru Tech Support or its licensors or suppliers retains ownership of all proprietary rights of the services, this website, and of all trade names, trademarks and service marks associated or displayed within the services. You are not authorized to use our trademarks, name, or any aspect of our various elements of intellectual property in any manner, including advertising, publicity in any commercial or non-commercial nature without Guru Tech Support ’s explicitly written consent to the same.
As part of the Services, Guru Tech Support may suggest that you acquire, install and use certain third party software or services ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the same. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether or not Guru Tech Support assists you in the acquisition, installation, and/or use of Third Party Software. Guru Tech Support has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the same.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider of Third Party Software or any other equipment. It is your sole responsibility to mention all the details regarding third party software for us to provide such support and for you to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
The registrant and owner of the website, www.vdosolutions.us (“Non-Affiliated Site”) are not affiliated with Guru Tech Support in any way. Guru Tech Support is therefore not responsible for anything and makes no representations or warranties of any content appearing on or offered by the Non-Affiliated Site.
SOME STATES AND JURISDICTIONS INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN, Guru Tech Support IN NO EVENT WILL BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST GOODS OR LOST DATA ARISING OUT OF THE PROVISION OF SERVICES, EVEN IF "V DO SOLUTIONS" HAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL Guru Tech Support ’s LIABILITY EXCEED THE GREATER OF (i) THE PRICE YOU PAID FOR THE SERVICES, AND (ii) FIFTY DOLLARS (U.S. $50.00) OR EQUIVALENT AMOUNT IN THE APPLICABLE CURRENCY.
You agree to indemnify, defend, and hold Guru Tech Support , its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third- party providers harmlessly from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including attorneys’ fees, resulting from your violation of the material terms of this Terms of Service Agreement, any misuse or abuse of a service, or any use of the service that amounts to infringement. You agree immediately to notify Guru Tech Support of any unauthorized use of your account or any other breach of security known to you.
This Agreement shall be governed in accordance with the laws of the State of Illinois, United States of America, without regards to conflict law provisions. You and Guru Tech Support each agree that any and all claims, causes of action or disputes arising out of or relating to this Agreement or the relationship between you and Guru Tech Support shall be brought exclusively in the courts located in Kane County, Illinois or the U.S. District Court for the Northern District of Illinois. You and Guru Tech Support also agree to submit to the personal jurisdiction of the courts located within Kane County, Illinois or the Northern District of Illinois and agree to waive any as well as all objections to the exercise of jurisdiction over the parties by such courts and to the venue in such courts. You agree that regardless of any enactment or law to the contrary, any claim or cause of action arising out of or related to this Agreement or the relationship between you and Guru Tech Support must be filed within one (1) year after such claim or cause of action arose, else be forever barred.
If any terms, provision or portion of this Agreement is held invalid or unenforceable by any court of competent jurisdiction, that term, provision or portion shall be enforced to the maximum extent possible, and all other terms and provisions contained in this Agreement shall remain in full force and effect. Guru Tech Support ’s failure to enforce any provision of this Agreement shall not be deemed as a waiver of such provision, nor of the right to enforce such provision.
The website Guru Tech Support , its services, and software are subject to the export laws, restrictions, regulations, and administrative acts of the United States Department of Commerce, Department of Treasury Office of Foreign Assets Control, State Department, and other United States authorities (collectively, “U.S. Export Laws”). You shall not use the services or Software to collect, store or transmit any technical information or data that is controlled under U.S. Export Laws. You shall not export or re-export, or allow the export or re-export of any service or software in violation of any U.S. Export Laws. None of the Services found at this website may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) any country to which the United States has embargoed trade; or (ii) to anyone on the U.S.
Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Denied Person List or any other denied parties lists under U.S. Export Laws. By accessing and/or using this website and the services, you agree to the foregoing and represent and warrant that you are not a national located in, or resident of, or under the control of, any restricted country; and you are not on any denied parties list thereby agreeing to comply with all U.S. Export Laws (including “anti-boycott”, “deemed export” and “deemed re-export” regulations). If you access this website or the services from other countries or jurisdictions, you do so at your own risk and you are responsible for compliance with the local laws of that jurisdiction, if and to the extent those local laws are applicable and do not conflict with U.S. Export Laws. If such laws conflict with U.S. Export Laws, you shall not access this website. The obligations under this section shall survive any termination or expiration of this Agreement.
Guru Tech Support makes no representation or warranty that the content available on this website or the services are appropriate in every country or jurisdiction, and access to this website or the services from countries or jurisdictions where its content is illegal is prohibited. You are responsible for compliance with all local laws, rules and regulations.
Guru Tech Support This Agreement constitutes the entire agreement between you and Guru Tech Support and governs your use of the services and Service Plans, superseding any prior version of this Agreement. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement shall be binding upon and inured to the benefit of the parties hereto and their respective heirs, successors, and assigns. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.